White Papers

ITIL White Papers

TOGAF® 9 and ITIL® V3 - Two Frameworks Whitepaper (PDF - 648Kb)
http://www.best-management-practice.com/gempdf/White_Paper_TOGAF_9_ITIL_V3_Sept09.pdf
This white paper describes the development of TOGAF® (The Open Group Architecture Framework) and ITIL® as a background to discussions about the potential overlap in the processes they both describe. It does not describe the models themselves. In the further information section of this white paper there are references for readers who would like further details about these frameworks.
Source: www.best-management-practice.com

Cross-Reference ITIL® V3 and MOF 4.0 (PDF - 891Kb)
http://www.best-management-practice.com/gempdf/Cross_Ref_ITILV3_MOF4.pdf
The paper presents a short background analysis on the context of IT Service Management, a short summary of the latest versions of ITIL and MOF, and a detailed analysis of the similarities and differences between both frameworks.
Source: www.best-management-practice.com

ITIL V3 and Information Security (PDF - 544Kb)
http://www.best-management-practice.com/gempdf/ITILV3_and_Information_Security_White_Paper_May09.pdf
This paper, by Jim Clinch, discusses the role and importance to the business of effective Information Security Management (ISM), how it is supported by an extensive family of global standards, and the way these harmonise with ITIL.
Source: www.best-management-practice.com

Aligning CobiT® 4.1, ITIL® V3 and ISO/IEC 27002 for Business Benefit®: A Management Briefing From ITGI and OGC (PDF - 884Kb)
http://www.best-management-practice.com/gempdf/Aligning_COBITITILV3ISO27002_Bus_Benefit_9Nov08_Research.pdf
To achieve alignment of best practice to business requirements, formal processes in support of good IT governance should be used. The intention of this management briefing is to explain to business users and senior management the value of IT best practices and how harmonisation, implementation and integration of best practices may be made easier.
Source: www.best-management-practice.com

ITIL® V3 and ISO/IEC 20000 (PDF - 158Kb)
http://www.best-management-practice.com/gempdf/ITIL_and_ISO_20000_March08.pdf
This white paper, by Jenny Dugmore and Sharon Taylor, outlines the differences between ITIL V3 and ISO/IEC 20000, from the perspective of each clause in the standard where the core five ITIL books either do not cover it or cover it differently. It does not cover changes that mean ITIL V3 is closer aligned to ISO/IEC 20000 than was ITIL V2.
Source: www.best-management-practice.com

ITIL V3 and ASL: Sound Guidance for Application Management and Application Development (PDF - 4,904Kb)
http://www.best-management-practice.com/gempdf/ITILV3_ASL_Sound_Guidance_White_Paper_Jan08.pdf
This white paper, by Sharon Taylor, Machteld Meijer and Mark Smalley, explains how both ITIL V3 and ASL define and address the Applications domain and provide the reader with an insight into how the frameworks can best be applied.
Source: www.best-management-practice.com

ITIL V3 and ASL: Sound Guidance for Application Management and Application Development (PDF - 4,904Kb)
http://www.best-management-practice.com/gempdf/ITILV3_ASL_Sound_Guidance_White_Paper_Jan08.pdf
This white paper, by Sharon Taylor, Machteld Meijer and Mark Smalley, explains how both ITIL V3 and ASL define and address the Applications domain and provide the reader with an insight into how the frameworks can best be applied.
Source: www.best-management-practice.com

ITIL in a Recession (PDF - 1.48Mb)
http://www.best-management-practice.com/gempdf/ITIL_in_Recession_White_Paper_May09.pdf
In this white paper Shirley Lacy, an IT Service Management industry recognised leader and co-author of ITIL V3 Service Transition, addresses issues and concerns by answering some key questions regarding using ITIL in a recession.
Source: www.best-management-practice.com

Everything you wanted to know about ITIL in less than one thousand words! (PDF - 556Kb)
http://www.best-management-practice.com/gempdf/ITIL_White_Paper_v1.pdf
This white paper describes the evolution of ITIL noting the key elements of ITIL Version 2 and how and why it evolved into ITIL Version 3: The Service Lifecycle.
Source: www.best-management-practice.com

PRINCE2 White Papers

Using PRINCE2™ to Manage US Federal Government IT Projects (PDF - 384Kb)
http://www.best-management-practice.com/gempdf/PRINCE2_USFed_Pro_Sept09.pdf
This paper shows how the PRINCE2 project management method supports US Federal government project managers as they deliver IT investments while satisfying requirements of the Clinger-Cohen Act and Capital Planning and Investment Control.
Source: www.best-management-practice.com

Integrating Six Sigma and PRINCE2™ 2009 (PDF - 149Kb)
http://www.best-management-practice.com/gempdf/SixSigma_P2_2009_July09.pdf
In this paper, Mike Ward of Outperform discusses the key aspects of PRINCE2™ and Six Sigma, and shows how the methods can be integrated to provide a very rich framework which may be applied to certain types of project, to great effect.
Source: www.best-management-practice.com

Everything you wanted to know about PRINCE2 in less than one thousand words! (PDF - 343Kb)
http://www.best-management-practice.com/gempdf/PRINCE2_White_Paper_v3.pdf
PRINCE2, or PRojects INControlled Environments, is a project management methodology. It covers the management, control and organisation of a project.
Source: www.best-management-practice.com

Integrating DSDM into an existing PRINCE2 environment (PDF - 889Kb)
http://www.best-management-practice.com/gempdf/DSDM_White_Paper_v2.pdf
The purpose of this white paper is to describe the benefits of running PRINCE2 and DSDM together and to provide a general overview on how to achieve this.
Source: www.best-management-practice.com

Managing Successful Programs (MSP)

Everything you wanted to know about Managing Successful Programmes (MSP) in less than one thousand words! (PDF - 558Kb)
http://www.best-management-practice.com/gempdf/MSP_White_Paper_V5.pdf
Rod Sowden, Lead Author on MSP 2007 briefly outlines the history of MSP and provides an overview of the three main concepts of the MSP framework.
Source: www.best-management-practice.com

Management of Risk

Everything you wanted to know about Management of Risk: Guidance for Practitioners (M_o_R®) in less than one thousand words (PDF - 1.80Mb)
http://www.best-management-practice.com/gempdf/MoR_1000Words_White_Paper_May09.pdf
Written by Graham Williams, Principal Consultant at GSW Consultancy, this white paper details the four core concepts, the principles, and the Management of Risk approach and process.
Source: www.best-management-practice.com

Refreshing Management of Risk: Guidance for Practitioners (PDF - 384Kb)
http://www.best-management-practice.com/gempdf/MoR_Guidance_for_Pract_WP.pdf
Written by Graham Williams of GSW Consultancy, M_o_R® author and Chief Examiner, the purpose of this white paper is to explain why the decision was made to refresh M_o_R and to describe the main changes and improvements that have been made to the guide.
Source: www.best-management-practice.com

ITSM Business Impact Analysis
http://www.itsm.info/ITSM%20BIA%20Service%20Brief.pdf
This Business Impact Analysis Service is designed to assist companies in reviewing their computer applications to determine criticality and recovery sequence. The objectives are to produce Disaster Recovery documentation and a written Business Impact Analysis and recommendations.
Source: www.itsmf.info

Release Management Assessment and Planning
http://www.itsm.info/ITSM%20Release%20Mgmt%20Service%20Brief.pdf
This service will provide detailed procedures and recommendations to enable a customer to implement a strategy of releasing changes into the IT infrastructure that have been processed and approved by the Change Management process, including the completion of planned maintenance in periodic releases and unplanned maintenance requests for both vendor and customer. This will reduce the total effort required for maintenance, minimize outages, and ensure availability and service.
Source: www.itsmf.info

Availability Management Assessment and Planning
http://www.itsm.info/ITSM%20Availability%20Mgmt%20Service%20Brief.pdf
This service will design and develop a process to provide for high availability and continuous system operations to maintain or enhance continuous customer service and satisfaction both tactically and strategically. This includes a high availability IT infrastructure consisting of systems hardware and software, network, applications software, environmental, and the appropriate operational processes.
Source: www.itsmf.info

Capacity Management Assessment and Planning
http://www.itsm.info/ITSM%20Service%20Level%20Mgmt%20Service%20Brief.pdf
This service provides a detailed level analysis and profile of Capacity Management processes and techniques, based on business unit drivers, that employ several usage profiles to link business plans and workload forecasts directly to estimates of resource and service level objectives. Once developed, these techniques and profiles provide a basis for an ITSM Capacity Management methodology that can be used tactically and strategically within customer specific ITSM best practices.
Source: www.itsmf.info

Service Level Management Assessment and Planning
http://www.itsm.info/ITSM%20Configuration%20and%20Change%20Service%20Brief.pdf
This service will articulate, qualify, quantify, and document IT services to align to business customers/users requirements to allow IT to deliver consistent services that meet customer/end-user requirements. This service will design a Service Portfolio, develop detailed service descriptions for IT services, and develop Service Level Agreements (SLA) for major, mission-critical services that are well-defined, measurable, and in a negotiable state, that are documented in a Service Catalog.
Source: www.itsmf.info

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